Terms and conditions 

Application and entire agreement

Our main objective is for everyone to have a safe and pleasant time at Rockingham Valley CL and we look forward to having you stay time and time again, therefore we ask only that the following T&C’s are followed:

1. These Terms and Conditions apply to the provision of the services detailed in our booking form for stays at Rockingham valley CL.
2. You are deemed to have accepted these Terms and Conditions when you book a pitch these Terms and Conditions and your booking are the entire agreement between us.
3. Site T&C’s

• Only the use of organic toilet fluid and rinse is permitted on site, this can be purchased on site from the silver cupboards in the utility area at a discounted price or you can use your own organic fluid and rinse if preferred.
• All dog / pet fouling to be collected and disposed of in the appropriate bin provided.
• Whilst we encourage dogs to the Rockingham Valley CL they must be kept on a lead at all times. There are plenty of dog walking areas nearby where they can run and stretch their legs.
• The entrance gate must always remain closed when not in use, it will lock automatically when shut.
• Please dispose of all rubbish in the appropriate recycling bins within the waste area.
• Please do not deviate from your allocated pitch number given on your booking confirmation as other pitches may be vacant at time of arrival but may already be allocated to other guests.
• Please keep outfits (awnings etc) within the pitch area.
• Ball games are only to take place in the designated Ball games area.
• No washing, personal washing or teeth cleaning to be done at any of the taps.
• Portable toilets and all toilet waste must not be washed out or cleaned out other than in the specifically designated area.

Fire Pit Safety –

The use of personal fire pits is not permitted.

Fire pits have become very popular lately. The warmth and joy that radiates from them can make, parties, small gatherings and simple things like toasting marshmallows enjoyable activities. However, fire pits come with dangers and to ensure safety to our site and its guests, please ensure you follow the measures put in place within this risk assessment and additional safety information listed below.

As with any fire situation, there are many safety measures that can’t ensure everyone will remain safe. So, the following safety protocols should be followed at all times while using the fire pits.

• Always ensure the extinguisher and firefighting equipment is close by and to hand.
• Ensure you have a suitable first aid kit within your caravan/ motorhome.
• Ensure the firepit is out before leaving the pit unattended or before finishing for the evening. Even the smallest fire can become a large fire quickly, so embers must be completely extinguished.
• Fire pits will only be provided in suitable weather conditions. If any fire warnings are implemented within the area they will not be allowed to be used.
• Never allow children to start the firepit or play near the firepit. Children must be supervised at all times.
• All word, kindling etc will be provided by the Owner. Only dry wood and kindling will be used, and no accelerants must be used to start the fire pits.
• Never move the pits from the designated location provided.
• All cleaning and re-stocking on pits will be carried out by the Owner.

Interpretation

4. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
5. Words imparting the singular number shall include the plural and vice-versa.

Services

6. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

 7. A minimum of 2 nights is required for any weekend stay, 3 nights at Bank holidays (at our discretion)

Your obligations

8. You must obtain any permissions, consents, licences or otherwise that are needed.

Fees

9. The fees for the Services are set out on the booking form
10. You must pay us for any additional services provided by us that are not specified on the booking form or at the time of booking.

Cancellation and amendment

11. We can withdraw, cancel or amend a booking if it has not been accepted by you,

12. A full refund will be given if the pitch is cancelled 14 days or more before you are due to arrive, if cancelled within 14 days of arrival the first 2 nights will be charged. In case of emergency or difficulty call 07410 972000.
13. If you want to amend any details of the booking you must tell us in writing / email as soon as possible. We will use reasonable endeavours to make any required changes.
14. If, due to circumstances beyond our control, we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

Payment

15. Bookings arriving within 60 days to be paid in full at the time of booking.
16. If you do not pay within the period set out above, we can suspend any further bookings which have been ordered by, or otherwise arranged with, you.
17. Receipts for payment will be issued by us only at your request.
18. All payments must be made in British Pounds.

Termination

19. We can terminate the provision of the Services immediately if you:
    1. commit a material breach of your obligations under these Terms and Conditions;
    2. fail to make pay any amount due under the Contract on the due date for payment;

Liability and indemnity

20. We have public liability insurance in place to the value of £2 million.

Circumstances beyond a party's control

21. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.

Severance

22. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

8. These Terms and Conditions are governed by and interpreted according to English law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.